Our advantages

Customer-based quality control

Our Industry division has been awarded ISO 9001:2000 certification for all of its activities: the fruit of its ongoing improvement policy, which focuses on your needs.

Quality management system: ISO 9001:2000 defined by division management and coordinated at company level     Monitoring customer satisfaction: -   Customer satisfaction studies are carried out every 18 months by a specialised company -   Quality control system for day-to-day management of accounts

This approach is coordinated on site by regional quality managers whose role is to: -   Organise weekly meetings -   Identify problems and ways to improve processes -   Implement remedial or proactive actions -   Follow up and evaluate actions

Incident Forms: a source of external and internal information   All non-quality elements in the transport and logistics chain are identified, analysed and followed up with corrective action thanks to our computerised Incident Form system.   Widespread use: 45,000 forms filled in every year     A comprehensive statistical database, accessible to all group entities     Thorough, customised reporting for our customers (optional)     Costing of non-quality elements, using standard tariffs or on a case-by-case basis     Better control of subcontracting via objective monitoring of chartering quality